Five9 Named a Global Leader in AI Agent Platforms by Aragon Research for 2026

AI agents are reshaping the global contact center, moving from automation to intelligent, personalized experiences.

In the 2026 Aragon Research Globe, Five9 is recognized as a Leader for helping organizations deploy AI agents that reason, orchestrate workflows, and deliver more connected customer interactions.

Explore key insights from this year’s analysis of AI agents:

• How generative AI improves conversational intelligence and customer interactions 
• The rise of role-based AI agents and multi-agent orchestration 
• Why knowledge, data access, and training drive agent performance 
• Core platform capabilities, including integration, orchestration, and security