Five9 Named a Leader in the 2024 MetriRank Report
As a dedicated CCaaS provider, Five9 is committed to delivering an optimal blend of customer service capabilities.
Key product and go-to-market developments in the past year as noted by Metrigy:
- GenAI Studio: Interface for generative AI applications.
- Agent Assist 2.0: AI-powered call summaries.
- Workflow Automation: Enhanced data integration and automation.
- Aceyus Acquisition: Improved data integration and migration.
Read the report to see why Five9 received the highest customer sentiment score and the highest possible customer business success rating.