Five9 Agent Desktop Plus
You know your customers are your most important assets but too often customers are frustrated by mediocre service and limited options. With the simply smart cloud contact center from Five9 your agents have access to all the information they need from anywhere anytime to keep your customers engaged on their terms. Agents can log into Five9 virtual contact center directly from a web browser. The modern and intuitive design of the Five9 agent in application gives agents everything they need. Agents can service customers through any channel including, calls, e-mail, chat, SMS, social, mobile, and even video, including a complete picture of the customer's journey context and history across all channels. So customers receive the seamless and personalized experience they expect in today's connected world. Agents get critical notifications based on consumer behavior with predictive analytics capabilities. 5 9 enables businesses to reach out to the right customers at the right time.