Exact Sciences Transitions to Cloud, Attains 45% Containment Rate
Learn how Exact Sciences, a leader in cancer screening and diagnostics, transformed its customer support with the Five9 Intelligent Cloud Contact Center. The company provides patient and provider support services via 1,000 hybrid agents based in three contact centers. Exact Sciences was experiencing rapid growth and high call volumes, but their on-premises system was inefficient, high maintenance, and lacked scalability.
By transitioning to Five9, Exact Sciences enhanced its customer experience, reduced call handle times, and improved scalability. Don't miss this opportunity to see how Five9 can revolutionize your customer service operations.
View this webinar to see how Exact Sciences:
Moved to the cloud, improved scale, and reduced call handle times.
Deployed Five9 Intelligent Virtual Agent (IVA) and achieved a 45% containment rate.
Automated processes leading to 60% time savings for customers.
