Smarter Conversations, Human Connections: The Power of Five9 + Meta on WhatsApp

WhatsApp is now more than a messaging app; it’s becoming a strategic channel for customer engagement. Watch to hear Five9 experts Prachi Patel and Josh Pikal explore how Five9’s new Business Solution Partnership with Meta brings enhanced product and service capabilities to your CX stack.

In this session, we’ll showcase how Five9 AI Agents elevate WhatsApp engagement with intelligent, context-aware conversations that seamlessly transition to human agents when empathy and expertise are needed most.

Learn how your organization can: 
• Combine AI precision with human empathy for better outcomes 
• Create continuous, context-rich experiences on WhatsApp 
• Empower agents with insights that let them focus on what matters most, human connection

See what’s new, what’s possible, and how Five9 and Meta are redefining customer engagement through the power of AI + human collaboration.