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Break Down Data Silos and Drive Fluid Experiences with Five9 Workflow Automation


Integrated data from various sources is key to creating the most personalized and efficient service possible. Making customer experiences more fluid requires crucial customer events and data to flow between systems. However, data in many contact centers exist in silos, resulting in disconnected customer experiences.

Join us to see Five9 Workflow Automation live in action and how it helps create exceptional customer experiences by allowing contact centers to seamlessly connect disparate systems, aggregate information, act on customer data and the context in real time, and trigger cross-platform workflows. We will also walk you through the new WFA features:

  • Solutions Catalog: A curated list of automation and visualizations
  • Automation Studio: Enhanced no-code/low-code workflow builder
  • Integration with Knowledge Base
  • Core CCaaS connectors using the latest APIs

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