Canadian Healthcare Company Streamlines Customer Service with Five9
Serefin is a Canadian healthcare company that provides simplified access to better care. Before implementing Five9, Serefin Health struggled with a large call volume and overwhelmed staff.
With the help of trusted partner, Unity Connected Solutions, Serefin found a new cloud contact center provider and implemented Five9 to provide better and faster customer experiences.
Watch this webinar to learn how Serefin:
- Implemented Five9 to streamline call routing
- Uses Five9 provide 24/7 care to their members and patients
- Balanced the power of people and platform to improve customer experiences