Customer Success: From You Flowers Personalizes Service
From You Flowers prioritizes personalization to ensure each customer has the experience that's right for them. With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel — chat, email, or phone.
In this case study video, From You Flowers discusses:
- Challenges they faced before switching to Five9
- Results they have achieved via digital channels
- The crucial role of the Technical Account Manager