Episode 0: A Blueprint for the Contact Center of the Future

Building the ideal contact center for your business can be a daunting task, but at Five9, we are a team of experts in this field. One expert even wrote a book about it!   

Join Colby Clark as he interviews Blueprint for the Contact Center of the Future author, Erin Wilson, and learn why you shouldn’t rush into a contact center buying decision – or do it alone. 

Additionally, you’ll learn: 

• The critical role IT plays in the purchasing process  
• How to best leverage your technical resources during the buying process  
• From foundation to decorator to dinner party, 15 dimensions of building your contact center dream home