Episode 0: A Blueprint for the Contact Center of the Future
Building the ideal contact center for your business can be a daunting task, but at Five9, we are a team of experts in this field. One expert even wrote a book about it!
Join Colby Clark as he interviews Blueprint for the Contact Center of the Future author, Erin Wilson, and learn why you shouldn’t rush into a contact center buying decision – or do it alone.
Additionally, you’ll learn:
- The critical role IT plays in the purchasing process
- How to best leverage your technical resources during the buying process
- From foundation to decorator to dinner party, 15 dimensions of building your contact center dream home