Experiencing The New CX: Predictions for 2026

Sheila McGee-Smith's wildly popular predictions series comes to CX Summit-this time with Five9 President Andy Dignan. Together they'll revisit Shelia's 2025 predictions to see what came true, what missed the mark, and why. Then, they’ll look ahead to 2026 with bold new predictions for where CX and AI are headed next. This fast-paced, interactive session is your chance to weigh in, get ahead, and leave with insight you won’t hear anywhere else.