As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential? Join our session as we take you on a journey through the world of AI.
Hear real-world examples of how leading companies are using AI at each step of the customer journey to gain a competitive advantage. You'll leave with actionable strategies to create more engaging conversations, boost efficiency, and reduce costs.
Join this webinar to learn:
- How generative AI is different from conversational AI and how it is integrated into tools and technologies in the contact center
- How contact center leaders are responding and adapting to this new technology
- How to bring this technology to life with practical use cases for the contact center