How Great Employee Experience Is the Foundation of Great Customer Experience
It is a unanimous understanding that to magnify your customer experience, you need to ensure a great employee experience. However, many call centers are overlooking the employee experience component and its role in customer experience.
In this white paper, you’ll learn:
- The difference between a customer experience and an employee experience
- How to create an employee experience strategy as it relates to your customer experience strategy
- The impact that EX has on CX and the cost of not understanding the relationship
- The impact on your organization when employee experience is done right