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Why CX Spending Plans Should Stay Bullish in 2023

metrigy

Efforts to prioritize CX show no signs of slowing in 2023. Learn why in a webinar featuring Metrigy CEO & Principal Analyst Robin Gareiss and Five EVP of Service Delivery & AI Solutions Andy Dignan.

Gain insights on the reasons why:

  • Agent turnover is too high.
  • Customers require help during down economies.
  • Customers have seen rapid changes in self-service and digital-first customer service.
  • Virtual will be crucial.

Why CX Spending Plans Should Stay Bullish in 2023