Why CX Spending Plans Should Stay Bullish in 2023
Efforts to prioritize CX show no signs of slowing in 2023. Learn why in a webinar featuring Metrigy CEO & Principal Analyst Robin Gareiss and Five EVP of Service Delivery & AI Solutions Andy Dignan.
Gain insights on the reasons why:
- Agent turnover is too high.
- Customers require help during down economies.
- Customers have seen rapid changes in self-service and digital-first customer service.
- Virtual will be crucial.