Engage Students or Prospects on Their Channel of Choice
Whether it's voice, SMS/text, email, web chat, video, or social apps, Five9 harmonizes these diverse channels into one fluid, student-centric experience.
Empower students to answer their questions on their own time using easy-to-use intelligent virtual agents (IVAs), visual IVRs, or standard IVRs.
Have Faster Conversations
Route interactions to a student’s advisor, admissions officer, or financial aid manager using information gleaned from the AI, IVR, or school database.
Automate communications on the preferred channel, such as alerts about financial aid and enrollment periods.
Connect with students on their channel of choice — voice, email, web chat, SMS, video, WhatsApp, or Facebook Messenger.
Empower your team to provide exceptional student engagement.
Your contact center team may be staffed by professionals or part-time students. The key to their success is keeping them focused on the student, parent, or alumni graduate and quickly engaging them for recruiting, assistance, or fundraising without the distraction of switching between applications or searching for answers.
Watch the video Five9 Knows Education for an overview of how Five9 can improve your institution’s contact center operations.
Work from Anywhere
Make it easy for your team to work from your office, their home office, or their dorm rooms while having a real-time connection to supervisors and work peers.
Provide a single easy-to-use agent console that centralizes omnichannel conversations, controls, screen pops, and peer presence.
Provide staff with student information and conversational context during interactions with pre-built integrations to your CRM, knowledge base, and other key systems.
Use AI to listen to conversations in real time and make prompt recommendations or auto-complete case work during interactions for shorter calls.
Improve Performance with Actionable Insight
What gets measured, gets managed. Higher education contact centers need actionable data at their fingertips. Five9 OneStudent provides a wide set of applications to improve real-time control, adhere to your standards, and predict demand on advisor resources.
Run Agile Operations
Rapidly scale operations during peak times, such as early and standard admissions periods, and react to rapidly changing conditions such as flu or severe weather.
Monitor any conversation, even if working from home. Use AI-powered coaching to boost efficiency.
Bring fun and competition to your team while spurring better performance.
Schedule the right number of contact center staff throughout the day to keep operations running smoothly, using powerful workforce management tools.
Migrate to the Cloud and Reduce Your IT Burden
Consolidate all your contact center administration into one cloud-based solution while meeting key industry standards such as PCI DSS, ISO 27001/27002, and HIPAA.
Read the case study to learn how Five9 enabled the University of Akron to rapidly transition to online contact center operations.
Keep a Small Footprint
Get advisors up and running quickly and inexpensively. All they need is a USB headset, a computer, and an internet connection.
Easily connect your solution using pre-built integrations with leading student information systems like Blackboard or popular CRMs.
Quickly change your IVR or AI solutions with no-code tools or extend solutions with Five9 Workflow Automation.
Enable business users to manage and administer the system themselves through drag-and-drop configuration.
Resources To Help You Get Started
Regent University Improves Scalability and Agent Efficiency
Watch as Jonathan Harrell, Assistance Vice President of IT at Regent University, shares his insight into Regent’s contact center success with Five9.
University Doubles Its Call Volume Without Adding Staff
Learn how Regent University seamlessly moved to the cloud, improved its communications channels, and scaled to meet growth goals.