Go from Friction to Flow with Fusion + Salesforce
Disconnected platforms create friction. Agents bounce between systems. Customers repeat themselves. And your Salesforce Service Cloud Voice setup can't deliver its full potential.
Five9 Fusion for Salesforce changes that. It brings your telephony, CRM, and AI together—so you get seamless call control, real-time context, and an intelligent agent experience built to scale CX and simplify support.
Power Smarter CX With Salesforce + Fusion
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Unified Agent Experience
Give agents a single view of every customer by syncing CRM data and voice metadata—so they can personalise service and resolve issues faster, without tab-hopping.
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Real-Time AI Assistance
Combine Einstein for Service AI and Five9 intelligence to automate manual tasks, surface next-best actions, and keep agents focused on what matters most: the customer.
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Streamline Self-Service
Give customers control with AI-powered self-service that handles more and hands off to agents seamlessly when it matters.
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Seamless BYOT Deployment
Five9 Fusion for Salesforce makes it easy to integrate enterprise telephony with Service Cloud Voice BYOT—without custom code, delays, or complexity.
Explore feature enhancements with Salesforce Service Cloud Voice BYOT to optimise customer engagement.
Resources To Help You Get Started
Five9 Fusion for Salesforce
Empower your organization with Five9 and Salesforce AI-powered CX solutions to elevate service interactions, boost agent efficiency and improve customer satisfaction.
Five9 for Service Cloud Voice BYOT
Combine the power of Five9 telephony seamlessly within the Salesforce Omni-Channel widget to provide a single, intuitive user interface and capture every customer interaction.
Five9 for Service Cloud Voice BYOT
Discover how Five9 integrates with Salesforce Omni-Channel, using Five9 voice and Einstein for Service AI for real-time insights, streamlined workflows, and exceptional customer service.
Increase Business Agility with Cloud CRM Integrations
Customer loyalty and revenue are at stake more than ever when interacting with your customer service organisation.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
