Our platform enables organizations and agents to be more empathetic than ever before.
By utilizing agent performance to eliminate the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools, as well as cloud contact and call center software, they need to provide the personalized assistance customers demand.
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.
Teddy Liaw
CEO, NexRep