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Agent Empowerment

Deliver a more human experience byempowering your agents with all the tools they need.

The Five9 Intelligent Cloud Contact Centre empowers agents in Canada to focus on customers and delivering exceptional service by connecting the touch points of a customer journey across time and channels. Relieving them from focusing on the technology enabling their interactions and channels.

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Agent EQ

Our platform enables organisations and agents  to be more empathetic than ever before.

By eliminating the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools they need to provide the personalized assistance customers demand.

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Agent UI

Empower your Agents

Collect the information, ID the caller, and drive intent that agents need to more effectively manage every interaction.

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IVR

IVR

Integrate easily with other systems, including CRMs, to route the call to the best skilled agent, to determine customer intent, and present customer information.

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IVA

IVA

Use advanced customer intention identification and speech-based self-service to make it easier for customers to get support through your automated system.

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Digital Engagement

Digital Engagement

Use all the digital channels your customers want by designing a customer workflow from self-service to disposition.

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Routing

Routing

Set up skills-based routing flows and rules that leverage data, service context, and customer intent.

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CRM

CRM

Leverage pre-built integrations with every leading CRM solution to empower agents with the customer data they need on their desktop.

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Unified Communications

Unified Communications

Enable agents to improve first contact resolution by easily engaging subject matter experts for assistance with pre-built integrations.

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Agent Desktop

Agent Desktop

Provide agents with a complete picture of the customer's context, history and journey across all communication channels.

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Agent Assist

Agent Assist

Guide agents to scripted responses, valuable information, and other personalized help using AI-driven assistance.

The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.

Teddy Liaw

CEO, NexRep

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Teddy Liaw

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
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Professional businessman with glasses smiling

Five9 business applications helps you meet your customers where they are and deliver a more human experience .

Business Agility

Streamline contact center operations and provide exceptional customer experiences.

Grow Your Business
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Business Agility

Customer Experience

Exceed your customers’ expectations on their channel of choice.

Connect to Your Customer
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Customer Experience