Business EQ
Manage your agents with empathy while delivering impact to the business.
The Five9 Intelligent Cloud Contact Center equips your contact center with the tools and insights you need to quickly and intelligently respond to constantly changing conditions and meet customers’ heightened expectations with a more human experience.
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Our platform enables organizations to be more agile than ever before.
Keeping up with the rapidly evolving demands of customers requires your business to adapt faster than ever before through the power of data and the cloud. Five9 enables you to maintain business continuity and agility while more effectively managing agents and personalizing experiences with your customers.
Business EQ
Post interaction analysis and insights advance business intelligence, agent training, and the customer experience.
Reporting
Get actionable insights to measure and manage performance against goals using real-time and historical reporting tools including over 150 out of the box reports.
Dashboard
Maximize everyone’s contribution to success by aligning efforts across KPIs and SLAs to understand exactly where performance stands.
Workflow Automation
Make changes to workflows and improve processes quickly with cloud-based contact center tools.
Workforce Optimization
Manage your entire contact center more effectively, streamline your operations, and deliver exceptional customer experiences.
Workforce Management
Leverage deep insights to ensure accurate forecasting, optimal agent scheduling, real-time adherence, and improved productivity.
Quality Management
Recreate entire interactions so supervisors can monitor agent performance and offer guidance to help them provide better experiences.
Analytics
Get a clear view of your contact center moment by moment, 24/7, with real-time and historical data visualizations.
Performance Management
Establish goals, assess performance, communicate results, and provide the necessary coaching agents need.
Since we've implemented Five9, we've been able to proactively make changes to our hours of operation, we've been able to see teammates all around the world, and we've also been able to better communicate with our customers by updating messages in real time when we see that things aren't going as planned.
Rebecca Arwood
Director of the Contact Center, Under Armour
We’ll help you find the right strategy and products for your evolving business.
Chat with an Expert
Successful businesses have the insight to empower agents with the tools they need to provide customers with more human customer service experiences.
Agent EQ
Support your agents, so they can focus on delivering a human experience.
Support Your Agents