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Mat Ladley
Sr. Enterprise Solution Consultant, Five9
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Nicole Friedrich
Sr. Marketing Programs Manager, Five9
Exceptional customer experience (CX) starts with empowering your contact centre agents, but complex interactions often lead to stress and burnout. To overcome these challenges, organisations are leveraging AI to simplify tasks, boost engagement and create more meaningful work for agents.
Join Part 2 of our CX Spotlight series to see how Five9 AI Summaries and AI Agent Assist are revolutionising agent performance with real-time guidance and automated call summaries. Empowered by relevant information and next-best actions, agents can focus on customers, delivering a more personalised and human experience.