AI is no longer a far-off concept, but a practical, useful way to optimize productivity, achieve greater accuracy, and drive better business outcomes in contact centers. Five9 Agent Assist focuses on practical AI to solve business challenges and provide tangible ROI for today’s contact center. Five9 Agent Assist provides agents with transcripts and call summaries automatically, dramatically reducing after call work. Knowledge base articles and coaching allow agents to focus on the customer while reducing call handle times for a win-win.Get in Touch
Agent Assist helps your agents focus on the customer by automatically providing transcriptions and call summaries. In addition, automated real-time coaching and knowledge base sharing helps agents accurately and efficiently provide customers with the information they need.
Real-time call transcription means agents can spend more time listening and less time capturing information so they can give customers the attention they deserve. Detailed call summaries save agents time on after call work. Once a call is complete, the summary is automatically added to the CRM system or database of choice.
Agent Assist provides real-time coaching by listening to each call and prompting agents with relevant reminders. Coaching can help keep your company compliant with standards like HIPAA or automate transactions like setting up a service ticket.View a Demo
Five9 Agent Assist extends the Five9 Intelligent Cloud Contact Center to generate practical, real-time results without the typical teams of data scientists or business analysts.
Five9 Agent Assist is powered by Google Cloud and Google CCAI technology, which provides best in class speech recognition and natural language understanding capabilities.
Call transcription and summaries from Agent Assist are accurate, consistent, and detail-oriented. Auto-generated summaries greatly reduce during and after call work.
Real-time coaching and knowledge base integration provide agents with information to help them be more effective, while helping your customers with timely, accurate content based on their call.
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment