Agent Assist

Practical AI

AI is no longer a far-off concept but a practical, useful way to optimize productivity, achieve greater accuracy, and drive better business outcomes in contact centers. Five9 Agent Assist gives agents and supervisors real-time data and insights while saving time and costs with real-time transcription and call summarization.

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Your agent's new best friend

Five9 Agent Assist allows agents to focus more on your customers’ needs by reducing the distractions during a call. Using Agent Assist, agents can reduce hopping through desktop screens for information look-up or spending time during after-call-work writing notes.

Hyper-accurate call transcription means agents can spend more time listening and less time capturing information so they can give customers the attention they need. Detailed call summaries save agents time, not to mention administrators and quality analysts. Text transcripts can be searched easily, and the consistent and accurate results allow analysts to find and focus on the call that matters.

Powerful new AI capabilities applied practically

AI Made Easy

Five9 Agent Assist extends the Five9 Intelligent Contact Center to generate practical, real-time results without the typical teams of data scientists or business analysts.

Powered by Google CCAI

CCAI takes advantage of machine learning, creating new technologies that are an order of magnitude easier to deploy, more affordable, and easier to implement and maintain.

Highly Accurate Results with Little Effort

Call transcription and disposition from Agent Assist is more accurate than agent summaries and categorization. The technology isn’t magic, but with more accurate disposition reports and considerably less agent effort, the results can feel like they are.

51% of the workforce believes that voice assistants will transform how they work.

Real-Time Performance

  • Real-time call transcriptions, call summarization, and automatic synchronization with CRM save time

Integrated

  • Syncs with every major CRM platform, saving agents tons of time processing after-call-work

Call Insight

  • AI reports provide immediate insight into call topics, script adherence, compliance adherence, and other quality metrics

Resources To Help You Get Started

Data Sheet

Five9 Agent Assist

Learn how Five9 Agent Assist helps your agents provide a more human experience by using AI and machine learning technology.

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Data Sheet

Five9 Agent Desktop Plus

Set agents up for success with a full picture of the customer journey and critical notifications based on consumer behavior.

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Video

Five9 Agent Desktop Plus

Watch a demo of Five9 Agent Desktop Plus, to see how Five9 enables businesses to reach out to the right customers at the right time.

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We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer EQ

Manage your agents with empathy while delivering impact to the business.

Customer EQ

Agent EQ

Support your agents, so they can focus on delivering a human experience.

Agent EQ

Business EQ

Manage your agents with empathy while delivering impact to the business.

Business EQ