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Five9 Agent Assist

Empower your agents to be more productive with AI.

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Equip Agents with AI-Powered CX Tools

As the complexity of today’s customer experiences increases, contact center agents must resolve more customer issues, at a faster rate, with higher expectations of satisfaction.

Agent Assist is an enterprise-ready, AI-powered set of capabilities, like our contact center and call center real-time transcription software, that empowers agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation.

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Empower Every Role with AI


Boost Agent Productivity

Give agents the data and tools they need to help customers with timely, accurate content based on their needs and wrap up after call work quickly.


Advise Leadership

Strengthen leadership with immediate visibility into contact center trends, KPI progress, and coaching opportunities.


Accelerate Development Time

Build practical AI solutions to meet your business needs with Five9’s low-code/no-code platform.

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Give Real-Time Guidance and Drive Better Interactions

Agent Assist automatically provides agents with real-time guidance cards and checklists that recommend actions to follow for faster resolutions. Agents get reminders and tips to navigate the conversation better, increasing call effectiveness and CSAT.

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Automate After-Call Work to Optimize Time

Agent Assist offers real-time transcription and custom call summarization that reduces contact handle time and after-call work (ACW). Using next-generation technology like OpenAI GPT, Agent Assist auto-generates summaries so agents can spend less time doing mundane, after-call work and spend more time solving customer issues.

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Happier Agents Means Happier Customers

  • Reduce AHT

    Empower agents to solve customer issues faster with automatic guidance cards and checklists.

  • Promote Better Interactions

    Help agents identify likely upsell opportunities and guide them with important product information that adds more value to your customer experience.

  • Improve Customer Experience

    Allow agents to truly focus on the customer to deliver an empathetic, personalized, and human experience.

  • Accelerate Agent Onboarding

    Offer agent coaching with an intuitive experience that’s easier for new agents to learn and for experienced agents to reach proficiency.

  • Increase Call Compliance

    Provide contact center managers with insights that immediately surface customer trends, analyze KPIs, and identify coaching opportunities for agents.

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Agent Assist is the #1 AI application for CX.


Five9 Agent Assist has helped reduce AHT by 30 seconds while keeping call information consistent and accurate.

Agent Assist Savings Calculator

Agent Assist reduces your contact center costs by improving agent handle time and decreasing manual after-call work while continuously boosting your agent efficiency and customer satisfaction. 

Want to learn how you can improve your ROI and business outcomes with Agent Assist? Just provide some basic metrics about your contact center, and our savings calculator will do the rest.

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Resources to Help You Get Started

Data Sheet

Five9 Agent Assist

Learn how Five9 Agent Assist uses AI and machine learning to help your agents provide a more human customer experience.


Empower Your Agents with AI

Explore powerful capabilities, use cases, and real-world examples to build a happier future for agents and customers.

Case Study

Alaska Airlines Moves to the Cloud and Improves CX

Learn how Alaska Airlines leverages AI, omnichannel, and supports its remote work strategy.


We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

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