Agent Assist: AI Contact Center
Power Customer Conversations with Real-time Intelligence
Getting customer experience right starts with your contact center agents. Dramatically improve customer experience, team performance, and business outcomes by providing Agent Assist superpowers to your agents.
What is Agent Assist?
With live customer interactions increasing in complexity, your agents can feel pressured and burned out. Agent Assist helps your agents in the moment with real-time assistance to provide immediate better results.
Help Agents Achieve Best Outcome for Every Interaction
Enterprise-ready AI-powered contact center technology improves agent productivity and efficacy, helping them to be more informed, engaged, and focused on the customers. And leaders get instant visibility into trends in the contact center, enabling them to optimize performance.
Agent Productivity
Give agents the data and tools they need to be more productive in each conversation. Help customers with timely, accurate content based on their need.
Active Leadership
AI-powered insights empower leaders to gain immediate visibility into trends in the contact center, analyze KPIs, and identify opportunities for optimization.
Empowered Teams
Build practical AI solutions to meet your business needs with Five9’s low-code/no-code platform. Users can design, deploy, and tune models without AI expertise.
Real-time Guidance Drives Higher-Value Interactions
Real-time guidance cards and checklists help agents when they are live with a customer. Agents have reminders and tips to navigate the conversation better, increasing call effectiveness and CSAT. Increase TCPC and DNC compliance, script adherence, quality scores, upsell, and accelerate new agent ramp-up.
Automation Reduces Agent Workload
Real-time transcription frees agents from note taking, allowing them to focus on the customer and do more meaningful work. Consistent and accurate call summaries that auto-sync with the CRM greatly reduce after-call work. Improve agent experience and retention by making agents’ jobs easier.
Happier Agents Deliver Better Results
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Reduce AHT
Save time on each call by resolving customer inquiries faster and speeding up after-call work.
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Boost Upsell
Detect opportunities and help agents provide timely and relevant content to customers.
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Improve Customer Experience
Allow agents to truly focus on the customer to deliver an empathetic, personalized, and human experience.
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Accelerate Agent Onboarding
Set your new agents up for success by discovering and closing knowledge gaps with instant training.
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Increase Compliance and Call Quality
Ensure standards by reminding agents of proper greetings, closes, or regulatory requirements.
61% of companies improved CSAT when they combined AI with live agents.
Five9 Agent Assist has helped reduce AHT by 30 seconds while keeping call information consistent and accurate.
Resources to Help You Get Started
Five9 Agent Assist
Learn how Five9 Agent Assist uses AI and machine learning to help your agents provide a more human customer experience.
Drive Higher-Value Customer Interactions
Use AI to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire loyalty.
Reduce Costs, Optimize Service
Learn how TruConnect leverages AI and Five9 Agent Assist to reduce costs and optimize customer service.
Agent Assist Savings Calculator
Agent Assist can help you save on average handle time and after-call work across your entire pool of agents, and at the same time, improve agent efficiency while boosting customer satisfaction.
Want to learn what tangible ROI your business can realize with Agent Assist? Just provide some basic metrics about your contact center, and our savings calculator will do the rest.
