Five9 Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Five9 is recognized for strengths in omnichannel, no-code IVA development, and seamless handoff between IVAs and live agents.
SAN RAMON, CA – January 25, 2023- Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023.
Aragon Research analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center offerings, or providing solutions focused exclusively for the ICC. Providers were ranked based on Strategy, Performance and Reach, and Five9 earned top positioning on the Strategy scale for strengths including its focus on Intelligent Virtual Agents (IVAs), its no-code IVA development platform, full support for digital and voice channels and agent assist, and the ability to provide real-time information to help live agents handle calls.
“Five9 has continued to make AI, automation, and analytics part of its core product strategy
“Five9 is honored to be identified as a leader in providing conversational AI for the contact center,” said Callan Schebella, EVP, Product Management, Five9. “We believe this acknowledgement reflects the success of our vision to deliver solutions that make AI persistent throughout the customer and agent experience, along with tools that make it easier for contact center teams to build, deploy, train and derive insights from the AI and the data that feeds it.”
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Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
For more information, visit www.five9.com.