Donna Fluss
President, DMG Consulting LLC
Tim Richter
Senior Director of Product Marketing, Five9
Customer expectations are shifting fast and the technology required to meet them is evolving even faster. In this strategic webinar with Donna Fluss and Tim Richter, we’ll dive into the exclusive findings from the newly released 2026 CX AI Playbook.
The mandate is clear: AI is fundamentally redefining the customer experience, and the future belongs to brands that are ready to modernize.
In this session, we’ll explore how forward-thinking organizations are investing in AI, automation, analytics, and orchestration to enable customers to experience The New CX through highly connected, personalized journeys.
You’ll learn how to:
Navigate the top CX AI investment priorities that will define enterprise strategies in 2026
Modernize your contact center operations to deliver measurable business outcomes
Overcome the key hurdles impacting AI adoption to ensure sustained ROI
Harness the emerging trends driving The New CX transformation across industries
Expect exclusive benchmark data, expert guidance, and a strategic roadmap you can start building today.
