Anthony Sorensen
SVP, CIO, Five9
Anna Baird
Independent Advisor, Cocoon Advisory Limited
As AI adoption accelerates, enterprises are moving beyond experimentation and focusing on applying AI where it matters most, at the moment of customer interaction. This event will explore how organizations are using AI to improve decision-making, enhance customer experience, and drive operational efficiency in real time.
This executive-level virtual fireside chat will feature Anna Baird and Five9 CIO Tony Sorensen in a discussion about how AI is reshaping the way organizations operate and engage customers. The conversation will focus on practical challenges and opportunities, including workforce enablement, adoption, and the translation of AI initiatives into measurable outcomes.
The session is designed to provide senior leaders with a clear perspective on what it takes to move from AI strategy to execution, while maintaining a strong focus on the human element of customer engagement.
