AI-Powered Collections for Financial Services

Traditional collections operations are buckling under rising customer expectations, tightening compliance and economic pressure on early-stage delinquency. Five9 combines AI-powered outbound campaigns with intelligent workforce management to reach the right customer on the right channel at the right time — increasing right-party contacts, reducing Days Sales Outstanding and protecting the relationships that drive lifetime value.

• Increase right-party contact rates by 30–50%.
• Reduce Days Sales Outstanding by 15–25%.
• Cut compliance violations by 40–60%.