Five9 Epic Orchestrator: AI for Patient Engagement

Transform the patient experience by natively integrating the Five9 Intelligent CX Platform with Epic. Five9 Epic Orchestrator empowers agents with AI-driven tools like Agent Assist for real-time guidance and provides patients with 24/7 AI-powered self-service. This seamless, intelligent solution simplifies complex healthcare workflows, reduces agent effort, and enables you to deliver more connected, personalized care while maximizing the value of your Epic investment.

• Reduce patient journey time by nearly three minutes.
• Achieve an 83% reduction in call abandonment rates.
• Enable agents to handle calls up to 25% faster.