Alaska Airlines Moves to the Cloud and Improves CX
![alaska-airlines-moves-to-the-cloud-and-improves-cx](/sites/default/files/styles/resource_full_main_image/public/2023-11/alaska-airlines-moves-to-the-cloud-and-improves-cx.png?itok=2Zwu-R4Z)
The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.
- Automated call routing streamlined incoming calls.
- Efficient routing during spikes lowered wait times.
- Seamless omnichannel performance improved customer experience.