Five9 Blog

In a recent The Power of More fireside chat with Amplix and Five9, Steve Blood, VP of Marketing at Five9, sat down with Adam Rennert, President at Amplix, to cut through the noise. Together, they explored what’s actually working in AI today — and what contact center leaders need to do differently to see meaningful returns. 

At Five9, we’ve always believed that the heart of our success is our people. Today, I’m proud to share that Five9 has been recognized on Newsweek’s America’s Greatest Workplaces for Culture, Belonging & Community 2026 list — a powerful affirmation of the inclusive and caring culture we’ve built together.

For Customer Experience (CX) leaders, each new year brings fresh perspectives (and retrospectives) for the state of the industry. But as leaders take stock of the current state and prepare for the next year, they must be conscious of the regional trends affecting their customers, as well as global ones. 

As the new year rolls around, many look upon it with curiosity. What will a new year bring? What innovations and advancements will we see? Of course, few could have predicted that, just a few years ago, generative AI would take the world by storm and bring us to where we are today.