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Customer support

Five9 Customer Success and Support

Prompt Issue Resolution with Continuous Guidance

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Your Trusted Guide in Contact Center Operations

Team with a responsive partner who swiftly troubleshoots issues and offers continual advice, empowerment, and managed services. Leveraging the seasoned experts at Five9, knowledge resources, and industry-leading methodology ensures the highest level of all-encompassing contact center support globally. 

All Five9 customers can access our 24/7 phone and online support. Additionally, the Premium Support option provides direct access to our senior customer support team. We stand by you with ongoing support and are dedicated to your continued success.

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Customer Success

Five9 Account Manager for Customer Success

Post Five9 go-live, an Account Manager is dedicated to your account, serving as a crucial liaison between Five9 and your organization. Their core role involves fostering strong customer relationships, being the primary contact for inquiries, and offering guidance and operational health checks. Five9 Account Managers ensure customers maximize the Intelligent CX Platform, delivering exceptional experiences by providing ongoing support, guidance, and ensuring the platform's full potential is realized.

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Human Support

  • Reach our experts 24/7 by phone or email. We solve complex issues and include experts who focus on specific aspects and features of our products.
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support portal

Support Portal

  • Create, update, view, and manage your cases online. Participate in discussion forums and search our comprehensive knowledge base.
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System status

Five9 System Status

  • Regularly updated, the portal includes automated event posting and user experience enhancements to make it easier to find information more quickly.

Premium Support Models

  • Hypercare

    Our custom service provides a designated customer support engineer for all your technical issues. This high-touch level of support allows your IT and business leaders to focus on business success.

  • Technical Account Management

    Your technical account manager is an advocate who uses a consultative approach to guide your success and growth so you can focus on core business needs.

  • Admin Assist

    Five9 keeps your implementation running smoothly with fast turn time on your requests. Get turnkey managed service solutions for administrative needs, including moves, adds, changes, and deletes.

  • Razor

    Enabling you to deliver superior customer service, this comprehensive automated testing solution provides all the capabilities you need to maximize the performance and reliability of your contact center.

  • Blackchair Symphony

    As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. This audit, automation, and administration management solution helps contact centers streamline management operations.

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We provide the industry’s best professional services and customer service.

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Data Sheet

Five9 Razor

As evolving customer needs force your contact center to move faster, learn how Five9 Razor can help you boost productivity while enhancing service consistency.

Data Sheet

Blackchair Symphony

Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.

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Five9 Razor Video

This end-to-end automated testing solution provides all the capabilities for delivering superior customer service and maximizing the performance and reliability of your contact center.

Data Sheet

Five9 Account Manager

To optimize your cloud contact center, lean on a Five9 Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.

I love the Five9 approach to client support. We’ve been very happy with their support services.

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers
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Customer-first

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio
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Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
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Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
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Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Customer First

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Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers

Completely Customizable

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Completely-customizable

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

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Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

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Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information