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Customer Support Means Customer Success

Five9 Customer Support is here to help—any time, any day.

Customer Support

Standard Support

We're Always On-Call

Every Five9 customer can access our 24/7/365 telephone and online support, including product documentation, a comprehensive knowledge base with hundreds of solutions to common issues, as well as online case management.

Contact Five9 Support Now

There are three ways to reach Customer Support:

  1. The Customer Support Portal is where you create, update, and view your cases online and where you access and search our comprehensive knowledge base. To access the portal, simply log in to your virtual contact center application portal from the Customer Login Page and select "Customer Support."
  2. Email us at cases@five9.com. This automatically creates a case with your problem description.
  3. Telephone works too. Talk to our Five9 Customer Support agents in the US by calling 1-866-553-1459  or internationally by calling +1-925-218-2325.

Premium Support

Enhanced Support Services for Your Operations

In addition to the world-class standard support that every Five9 customer enjoys, Premium Support options are available to Five9 clients that need direct access to our senior customer support team.

What You Get

When you sign up for a Premium Support option, you will also receive:

  • Direct access to our expert support team (24x7x365)
  • A dedicated Technical Account Manager
  • Regular account reviews
  • Included block of consulting hours to continuously grow and optimize
  • Defined escalation path for feedback, questions, and issues
  • Project management and coordination
  • Personalized new release previews and training

Developer Support

We Speak Your (Programming) Language

As part of the Five9 Developer Program, we provide dedicated technical support for developers, consultants, and information technology professionals who are using the Five9 Cloud APIs to extend and enhance the benefits of their Five9 contact center solution. Our developer support team is proficient in a variety of programming languages and models, and can help you write code against the Five9 Cloud APIs.