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Contact Center Services

Professional Services

Build your contact center on a firm foundation by taking advantage of Five9 Professional Services packages. All packages include our experienced resources and industry-leading methodology to ensure successful implementation of your Five9 virtual contact center.

As a part of the Five9 methodology, we use a phased approach to implementation that builds on the previous activity. This helps you achieve clear, measurable results, and culminates in the delivery of a robust solution that matches your requirements and objectives.

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Customer Support

After your contact center is up and running, Five9 stands by you with ongoing support resources. The Customer Support team is staffed 24/7 and acts as an extension of your business, dedicated to your continued success and growth. Extended support options allow you to tailor the level of support to the unique needs of your organization.

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Training

Knowledgeable administrators and supervisors are vital to your contact center's success. Our online training program through Five9 University provides a solid foundation for day-to-day activities in the contact center and charts a course for ultimately becoming Five9 Certified.

Five9 also offers live, online, and instructor-led training sessions. Each of these sessions focus on the specific virtual contact center functionality that your administrators and supervisors need to effectively manage your operations.

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New Customers—Start Here

The first step in getting started focuses on increasing your knowledge of the Five9 Virtual Contact Center solution. Prior to the first session with your Implementation Manager we recommend you review the Administrator training available online from Five9 University (using your Five9 login credentials). These training materials are an excellent introduction to the functions and capabilities of Five9 Virtual Contact Center software.

After reviewing the Administrator training materials online, the next step is to install the Five9 applications. Before you do, we suggest reviewing the Getting Started Guide and follow the step-by-step instructions for installing the Five9 applications.

The final step is to design, implement, and deploy your Five9 Virtual Contact Center solution. Each software Implementation project is assigned a dedicated Implementation Manager from our Professional Services team. Within 24 hours after you receive your "Getting Started" email, we will assist you for the duration of the project.

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