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Interactive Voice Response:
Self-Service Made Easy

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What Is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) technology is a phone-based customer self-service system by which customers can get information and perform basic functions through the phone system without the aid of a live agent. IVR is often used for such purposes as checking an account balance, making a payment, or resetting a pin number.

One of the pitfalls of IVR is that it can confuse customers, who then choose to bypass the automated system. However, with Five9, it is easy to design an intuitive self-service system that utilizes Five9’s advanced voice recognition technology, helping your customers solve problems faster, freeing up time for your agents to focus on higher-value interactions, and boosting your customer satisfaction scores.

Based on studies conducted by the Aberdeen Group
Interactive Voice Response Icon

Cut Costs, Free Up Agents

Five9’s IVR enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.

Easy to Design IVR

Easy to Design

Set up and make changes to your IVR system easily using the drag-and-drop Five9 IVR Designer. Add new prompts, callback options, or data queries in seconds.

Streamlined Experience Icon

Streamlined Experience

Quickly identify customers and personalize the self- service flow. Data collected by the IVR is routed through the Five9 ACD, ensuring knowledgable support.

Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.
Sajan Choksi
Innovative Vision

Datasheet: Inbound Contact Center

Business moves fast; so should your contact center. Learn about the robust features of the Five9 Inbound Contact Center can help you take your customer service to the next level.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Inbound Contact Center Features

ACD with Call Distribution Algorithms

Skills-Based Routing

Priority Routing

Time-of-Day Routing

Voicemail Routing

Web & Queue

Incoming Call Whisper

Toll-Free Numbers

IVR with Intuitive Script Designer

IVR Scheduling

Professional Prompts for Self-Service

Text-to-Speech & Speech Recognition

In-Queue & Estimated Wait Time

CTI Screen Pop

Post-Call Surveys

CRM Integrations

Agent Desktop

Contact Database

Softphone

Call Recording

At-Home Agent Capabilities

Easy-to-Use Administration Tools

Real-Time, Historical, & Custom Reports

Drag & Drop Script Design

Agent Scripting

Five9 Is the Backbone of Customer Service Excellence

Customer Service & Support

Whether your customers are looking for quick answers or help through a complex process, Five9 provides an all-in-one solution to give your customers a great experience on their terms.

Guide Customers to the Answers

Self-service technology guides your customers to the right answer independently while powerful routing algorithms segment and direct callers to the agents that are best equipped to help them.

Design, Deploy, & Deliver Excellence

Self-service technology guides your customers to the right answer independently while powerful routing algorithms segment and direct callers to the agents that are best equipped to help them.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information