"We look to Five9 for scalability, flexibility, and technology excellence." Bharat Hansraj CEO & President Omega Direct Response
 
 

Call Center Professional Services

Build your call center on a firm foundation by taking advantage of Five9's Professional Services implementation packages. All packages leverage Five9's experienced resources and industry-leading methodology to ensure successful implementation of your Five9 on-demand call center solution.

Our methodology uses a phased approach where each phase builds on the previous activity, achieving clear, measurable goals, and culminating in the delivery of a robust solution which matches the client's requirements and objectives.

Five9 six step professional services methodology.

Implementation Packages

The first step in choosing an implementation package is to determine how many agents you will have in your call center, and whether you need to integrate your Five9 call center with a leads management or CRM application from one of Five9's market-leading partners.

Our two most popular implementation packages, the Standard and Advanced packages, meet the needs of most customers, providing rapid and efficient call center activation through Five9's proven methodology and best-practices gleaned from thousands of call center deployments.

Five9 Implementation Packages
Package Description
Standard Designed for clients with low-complexity deployments and less than 10 agents seats.
Advanced Designed for clients with low-complexity deployments and 20 or fewer agent seats.
Professional Designed for clients with complex environments who have, or plan to grow, to 20 to 50 seats.
Enterprise Designed for clients with highly complex environments deploying more than 50 agent seats.
Other Needs? Call us today at (800) 553-8159 and we'll put together a package that's right for you.

Professional Services and Consulting

Post-implementation, Five9's professional services experts are at-the-ready to assist you with the growth of your call center or adapt it to an ever-changing business environment.

Your call center is like a living organism that is constantly evolving. Five9's post-implementation services are available on an ad-hoc, hourly basis to help you achieve success in an ever-changing environment. Whether you need to integrate new applications or tune and optimize your call center, Five9 can help. All of our professionals are Five9 Certified and bring a wealth of knowledge and deep industry experience. Call on us to help you get the most out of a call center in constant motion.

Here is just a sample of the needs that typically arise after a successful implementation:

  • Integrating Additional Applications
  • Adding Additional Call Center Locations
  • Call Center Tuning and Optimization
  • Tailored Reporting Designed to Reflect Your Specific Business Metrics

Are you looking to extract more productivity from your call center? Has your business environment changed, creating a need for changes to your business processes? Do you feel like your call center needs a "check-up?" Call us at (800) 553-8159 to schedule an appointment.