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Five9 Genius AI

Powering The New CX with a comprehensive AI solution for real business outcomes.

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Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI

AI for CX is essential, but this technology is complex and rapidly evolving. Successfully implementing AI requires a trusted partner. 

At Five9, we don't just build you AI-powered CX products we'll help you create a custom AI roadmap then guide you through every step of the journey. Our 4-step Genius AI Process optimizes your CX with a tailored approach that includes data enrichment, gap analysis, personalized experience design, and more.

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AI and Automation

Optimize every customer touchpoint with our AI contact center solutions.

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Voice IVAs

AI-driven voice service automates tasks, quickly resolving routine issues and transferring complex ones to live agents.

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Digital IVAs

Natural, personalized digital self-service across web chatbots and social media messaging with rich media controls.

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AI Authentication

Improve security and deliver smooth CX with voice authentication powered by voice biometrics.

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AI Knowledge

Use GenAI and Retrieval Augmented Generation (RAG) to identify and summarize relevant, trusted answers from customer knowledge assets​.

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AI Agent Assist

Help agents succeed with real-time guidance and AI-driven automation — happier agents means happier customers.

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AI Transcription

Real-time transcription enables agents to quickly reference and accurately address customer issues — no notetaking needed.

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AI Summaries

Use GenAI to generate custom summaries with customer call transcripts in seconds.

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AI Insights

Use GenAI to gain actionable conversational insights faster and with less effort than ever before.

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Workflow Automation

Do more with less — use multi-event triggers and business rules across applications to eliminate manual processes.

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IVA Studio

A powerful visual, no-code platform for easily building, managing, and deploying Five9 IVAs across channels.

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GenAI Studio

Leverage a centralized hub for building, deploying, and testing GenAI prompts across all Five9 AI applications.

Future Proof Your Contact Center with Five9 Genius AI

  • Responsible AI

    We prioritize your data privacy. We limit the data we send to third-party AI vendors to what’s essential for service. Strong guardrails anchor your AI models with your own data and knowledge.

  • Embedded AI

    AI is embedded into the fabric of our Intelligent CX Platform and every contact center application, allowing you to deliver a seamless and connected experience.

  • Practical AI

    We focus on making AI accessible, easy to use, and ensuring quick time to value. ​We focus on features and functionalities that deliver tangible CX results.

  • Engine-Agnostic AI

    We design our AI services to be engine-agnostic, which ensures we always capitalize on the latest innovations with leading conversational and generative AI engines.

Read Blog Post

Use AI to turn returns into upsell opportunities, enhancing experiences for customers and agents while cutting costs.
 

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We were very careful about striking the right balance between self-service and agent support. Five9 IVA has worked very well in providing the answers to our most common questions, which allows our agents to handle more complex patient inquiries.

Resources To Help You Get Started

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Metrigy Report

Deep dive into conversational and GenAI strategy, adoption trends, and use cases. Uncover how AI drives business metrics, efficiency, and KPIs.

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Frost and Sullivan Report

Unlock the power of GenAI in your contact center. See how LLMs can enhance CX for organizations of all sizes.

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Aragon Report

Out of 20+ service providers, the Aragon Research Globe™️ for Conversational AI in the Intelligent Contact Center (ICC) 2024 report named Five9 a Leader.

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Opus Report

Opus named Five9 a Leader among conversational AI and enterprise intelligent assistant solutions.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business 
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility