Get High-Quality, Actionable Insights
Five9 provides easy access to the reports you need to monitor the key statistics of your contact center and develop operational insights for process improvement. Using Five9, you have access to real-time and historical data based on contact center best practices. Measure performance, gain insight, share successes with management, and take action on problems. Get the complete picture with more than 100 standard reports.
Five9 historical reporting includes a variety of advanced customizations including report templates, data columns, grouping, filtering, sorting, and time periods. Tailor reports to your needs and always have access to the latest relevant information you need to make critical decisions for your contact center operations.
Five9 real-time reporting provides statistical and key performance indicators (KPIs) so that supervisors can effectively monitor the contact center, manage agents and queues, and accelerate responses to changing conditions. Five9 Supervisor Dashboard enables you to set thresholds and alerts on real-time statistics like ACD queues, agents, campaigns, and lists.