Improving Agent Experience at TBI with Five9
TBI is a leading third-party technology distributor. TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.
Read the case study to learn how TBI:
- Provided a holistic view shared across the organization
- Enabled more insight due to accurate reporting
- Improved call handle time
- Increased agent efficiencies with integration of systems