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Digital Workforce

Meet your new hires.

They’re Your New
Digital Workforce

Learn More View Demo 

Always on and ready to lend a hand, 24/7.

Our best-in-class AI and workforce management platform automates interactions and assists your live agents, reducing service costs while you deliver a more conversational service experience. Our digital workforce solutions are like having a brand new international team that speaks hundreds of languages and streamlines your most critical business operations.

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Digital Workforce Agents

Your Digital Workforce Will Power Your Business Transformation

  • Keep up with increased service demand

    They scale on demand to help you respond to more service requests across more channels.

  • Manage escalating service cost

    Virtual agents cost about 10% of a human agent, work 24/7, and never take breaks. Your digital force won’t just power your transformation, they’ll fund your transformation.

  • Give your customers the service experience they deserve

    Virtual agents use speech recognition and natural language understanding to interact with your customers and provide a conversational self-service experience.

  • Retain and motivate your agents

    Agent burnout is bad for your agents and bad for your business. AI can now augment and assist your employees, helping them to resolve problems with less effort.

“Our customers are receiving answers in a natural, conversational way without speaking to a live agent. It’s allowed us to scale our service without compromising quality.”




Read Customer Story

Meet Your New Digital Agents.

Intelligent Virtual Agent
Intelligent Virtual Agent

Automate routine interactions with conversational AI

Agent Assist
Agent Assist

Automatically transcribe calls and coach agents, reducing call time

Agent Assist
Workflow Automation

Eliminate time-consuming manual processes and automate systems

The Digital Workforce Platform

  • No Code IVA Development

    Web-based, drag-and-drop service creation environment, where non-technical business professionals can build virtual agent applications.

  • Conversational AI Abstraction

    Enables you to build self-service applications that can harness the power of multiple conversational AI engines and APIs.

  • Shared Components

    Allows you to use common AI components for both your self-service and employee assistance applications.

  • Context Preservation

    Preserves the context of previous conversations as your customers access self-service through multiple channels.

  • Workflow Automation

    Allows you to automate back-office tasks and can be activated by a virtual or human agent.

  • Third Party Application Integration

    Through our VoiceStream API, you can now use leading AI applications to extend your digital workforce solution.

Digital Workforce Platform

Learn more: Resources to help you get started


ICMI Toolkit

Download ICMI’s “Digital Workforce Optimization” toolkit for practical guidance on building a digital workforce.


ICMI Survey

New survey from Five9 and ICMI reveals gaps in contact center workforce and technology.

The New Digital Workforce from Five9.


of agents are expected to support multiple channels


of agents said legacy systems are a customer experience issue


of contact centers experienced increased call volume in 2020
Read the Survey