Five9 Intelligent Virtual Agent (IVA) helps businesses with high call volumes by augmenting their current teams with a digital workforce to handle common, repetitive tasks such as requests for information or account updates. This automated self-service provided by intelligent virtual agents leverages Google's Dialog Flow and AI innovations to allow customers to get quick responses to their common questions. While your digital workforce is handing mundane requests, your agents can handle tasks that may need a more human touch.Get in Touch
Over the past several years, consumers have grown accustomed to interacting with voice assistants like Alexa and Google Assistant. They want answers quickly and self-service is often where they turn first. Five9 IVA is an intuitive, easy-to-use self-service solution that uses advanced voice recognition and natural language processing to provide fast, accurate customer service going beyond the assistant and feeling more like an agent. When escalation to a human agent is required customer information and context to support the customer journey is provided so that the customer doesn't have to repeat themselves and the call can progress seamlessly.View a Demo
Customers prefer self-service options more often than speaking to a live agent. Provide this option first with IVAs and solve problems quickly and efficiently.
Assigning repetitive tasks to virtual agents helps your organization significantly decrease support costs. A virtual agent is about 10% the cost of a live agent and they don't need breaks or vacations.
Help your agents reach their full potential by assigning them more complex tasks that require their unique skills sets, while virtual agents handle the repetitive, mundane tasks.
Virtual agents help organizations avoid violations and penalties by collecting sensitive customer data without revealing that information to human agents.
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment