Workflow Automation
Consistently deliver extraordinary customer experiences.
Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to consistently create exceptional customer experiences by aggregating information, providing comprehensive views of data and performance, and automating sophisticated, cross-platform workflows.
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Improve agent productivity and increase business agility to create a more human experience
Eliminate time-consuming manual processes and automate system interactions that get in the way of agents focusing on their customers’ needs and being empathetic. Continuously improve the customer experience by deploying automations rapidly and iterating on them quickly.
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Connect key customer information into time-saving workflows that speed up service and enhance the customer experience
Connect Systems with Ease
A library of pre-built connections to popular business systems aggregate data in real-time, combine it with Five9 data, and coordinate functionality.
Visualize Performance in Real Time
Pre-built visualization widgets let you create dashboards with ease and share information in a way that’s intuitive and easily understood.
React Intelligently with Workflows
Create intelligent, automated workflows to react in a coordinated manner across Five9 and other business systems in a visual, low-code environment.
65% of respondents in companies with more than 1,000 employees rated streamlining operations as very important.
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Integration
- Pre-built data and functional integrations
- Real-time data aggregation
- Add integrations with APIs or webhooks
Visualization
- Dashboards and wallboards
- Pre-built data visualizers
- Share visualizations via URL or email
Automation
- React to events in real time
- Intricate, multistep actions
- Cross-system workflows
Five9 Workflow Automation has given us the clear edge in every recent sales opportunity. At the end of the day we believe this solution is transforming the contact center as we know it.
Carlos Eduardo Leite
Solution Director, Nuveto
Resources To Help You Get Started
Data Sheet
Five9 Workflow Automation
Improve decision-making with a single view of operational performance in real time across multiple systems.
Download the Data SheetData Sheet
Five9 Operational Intelligence
Boost organizational alignment and agility with a unified, real-time view of your contact center’s performance.
Download the Data SheetData Sheet
Five9 Proactive Notification
Automate omnichannel outbound communication to help your business create exceptional customer experiences.
Download the Data SheetData Sheet
Five9 Digital Outreach
Automate follow-up when calls fail through email, SMS, or social to let your contacts know you missed them.
Download the Data SheetData Sheet
Five9 Social Engagement
Respond intelligently to social media mentions to create positive business outcomes and exceptional experiences.
Download the Data SheetWe’ll help you find the right strategy and products for your evolving business.
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Learn more about how Five9 helps you deliver a more human experience through your agents and our business applications.
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Customer Experience
Exceed your customers’ expectations on their channel of choice.
Customer Experience
Business
Agility
Streamline contact center operations and provide exceptional customer experiences.
Business Agility