Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

5 Reasons You Can’t Miss Enterprise Connect 2023

Events

Where can you go to exchange knowledge, network with experts and peers, explore new tech and strategies for the contact center and CX, and bask in the warm glow of the sun? Enterprise Connect 2023—happening in Orlando, Florida March 27 - 30!

Stephanie Wisdom Dir., Content and Customer Marketing

Black History Month: A Continuous Celebration

Five9

As Black History Month comes to an end, Five9 encourages you to continue the celebration, recognition, and education. Read to learn more about our celebration and our employees’ stories.

Alondra Mendoza Social Marketing Coordinator

The Third Era of AI is Upon Us

AI and Automation

The evolution of AI and where it is going.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

 Five9 Customers Win Enterprise Connect IT Hero and Spotlight Awards

Five9

Two of our customers will be recognized for their expertise and leadership at Enterprise Connect, taking place March 27-30. Read on to learn more about their stories.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Five9 and Invoca: Elevating Customer Experience Through Memorable Moments

Invoca’s integration with Five9 stitches together online and offline customer experiences in one platform. With Real-time data, contact call centers can work efficiently seeing any areas for improvement to maintain a happy customer journey.

Five9 Guest

2023’s Top 4 AI Use Cases in Healthcare Communications

AI and Automation

Details on the top four examples of using AI to improve patient experience.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

CCaaS: Efficient, Effective, Engaging

Five9

When it comes to your business’s short term and long-term planning, a CCaaS can not only save you money up front, but it can give you the scalability, flexibility and reliability to elevate your efficiency, and effectiveness while elevating your engagement with your clients or prospects.

Will Walsh Technical Solutions Marketing Manager

Technical Solutions Marketing Manager