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Janna Pugh
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Understanding Communication Styles: A Guide for Customer Service Agents
Agent Empowerment
Customer Experience
Contact Center
How agents can use the four communication styles to ease customer frustration, connect, and improve customer experiences.
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How to Improve Your Customer Retention Rate
Five9 Blogs
Contact Center
In this article, we’ll dive into what customer retention rate is, how to measure it, and five proven ways to improve your customer retention rate. Learn all this and more here at Five9.
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