Seamlessly connect to ServiceNow functionality, utilising the power of real-time customer data to drive greater business results.Get in Touch
Five9 brings the power of the portfolio to improve agent efficiency and increase ROI utilising a single, intuitive user interface. This provides greater customer satisfaction in real time, complementing the ServiceNow experience.
Eliminate the need for agents to switch between applications and work within the native ServiceNow environment to understand who the customer is and their recent service journey. Agents automatically receive the critical information they need to provide a personalised experience for customers prior to the interaction.
ServiceNow and Five9 can help you deliver a complete end-to-end customer service experience.View a Demo
Click-to-call from within the ServiceNow environment to easily contact customers and prospects.
Match inbound and outbound customer information and provide “screen pops” by opening corresponding ServiceNow records. Agents see important customer data prior to accepting the interaction.
Effectively prioritise and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Take advantage of a rich administrative and supervisor environment to manage your contact centre agents, IVR scripts, campaigns, and agents’ skills.
Save logs automatically when an interaction ends to ensure that every interaction is stored in the system of record—keeping teams synced on all customer communication.
Empower agents with rich interaction handling for chats, emails, and calls including recording, parking, cold or warm transfers and conferences, click-to-dial and more—all from within the ServiceNow workspace.
Deliver extraordinary omnichannel customer journeys across voice and digital channels, including voice (inbound/outbound), self-service (IVR/IVA), messaging (chat, SMS, social), email, video, and mobile.
Product Manager for Unified Communications and Collaboration Services, KAR Global
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment