Five9 Adapter for ServiceNow
What is It?
Five9 delivers customer intent and journey context, even starting a Lightning Flow, giving agents a complete picture of each problem before they engage the customer. Five9 also puts the customer’s entire contact history at the agent’s fingertips, so they can better understand the customer’s needs and better fulfill their expectations.
One Platform for a Seamless Experience
The Five9 Adapter for ServiceNow gives your service organization the ability to engage customers across all channels from a single environment.
Single-Pane Agent Solution
Your agents no longer have to switch between applications and ServiceNow to address customer concerns.