Five9 Adapter for ServiceNow
Creating a seamless workflow for your agents allows them to focus on what matters most: the customer experience. The ability to engage with customers through voice, email, and chat—all within a single desktop—is a key strategy for success.
The Five9 Adapter for ServiceNow combines contact center controls with the ServiceNow solution to provide a single environment for agents to help customers. This single-pane customer service environment enables your agents to focus on the customer experience, rather than struggling to find customer information on multiple screens.
Read this data sheet to learn:
- How the integration transforms customer experiences into customer trust and loyalty
- How to use the integration to route customer interactions to the right resource – anywhere in the world
- The Five9 Adapter for ServiceNow features and how they can improve your contact center’s operations