Benefits of Auto Dialler
Implementing an auto dialler provides key benefits to your business.
- Reduce agent idle time and increase productivity by better aligning staffing levels with calling rates.
- Boost connection rates with answering machine detection, certified caller, and other advanced technologies.
- Avoid dialling errors caused by manually dialling numbers.
How It Works
Whether your business uses outbound dialers to drive sales or connect with customers, Five9 will partner with you to create the right outbound dialing strategy for your unique needs. Five9 auto dialer solutions support multiple dialing modes to align with your unique business needs and requirements.
Types of Auto Dialler Systems
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Predictive Diallers
Use advanced algorithms to predict agent availability and adjust dialling rates accordingly. Best for when more than 10 active agents are available.
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progressive diallers
Adaptively control dialling pace based on campaign performance. Appropriate when fewer than 10 active agents are available.
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Power Diallers
Dial a user-configured number of calls per available agent and automatically adjust based on abandon rates. Best for a small number of agents with large calling volumes.
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Preview Diallers
Automatically deliver each contact record to agents and provide them with customer history from your CRM before dialling. Allows for higher levels of personalisation.
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Manual Touch Mode
Disable automated dialling and let agents decide whether to manually dial each contact or skip to the next one.
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Certified Caller (STIR/SHAKEN)
Validate the handoff of phone calls between networks and allow carriers to verify that a call is from the indicated Caller ID.
Learn More About Our Capabilities
With Five9, we have literally been doubling our year-over-year growth.
Resources To Help You Get Started
Five9 Outbound Contact Centre
Learn how Five9 helps your business develop an effective outbound strategy.
Five9 Certified Caller (STIR/SHAKEN)
Learn how Five9 helps your business confidently and securely make outbound calls.
Five9 Manual Touch Mode
Learn how Five9 helps your company comply with dialling regulations and dial with confidence.
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