Outbound Call and CX Center Software
Communicating with customers proactively is a hallmark of a great customer experience. Yet many organizations attempt it with systems that are disconnected, which forces agents to log off the inbound work and log in to do outbound work. Five9 offers inbound, outbound, and blended contact center offerings that make it natural and easy to communicate with customers reactively or proactively.
Powerful Solutions That Meet Your Business’ Needs
Five9 offers the outbound capabilities your business needs to stay in touch with customers and communicate with prospects. From TCPA compliant systems to predictive dialers, Five9 will help you choose and implement the right capabilities for your business.
Five9 outbound works seamlessly with our inbound Digital Engagement channels. The blended capabilities allow agents to move between inbound and outbound calling based on inbound traffic flow with no disruption. The result is a more efficient, proactive workforce – and a better customer experience.
Improve Sales Performance and Empower Your Agents
The Five9 Predictive Dialer automates outbound dialing and increases the amount of time your agents spend talking to real prospects and customers, instead of dialing numbers.
If you have a small number of sales executives and a large number of prospects you need to contact quickly, the Five9 Power Dialer is perfect for your business.
Contact centers that prefer to avoid dropped outbound calls typically use progressive dialing, which automatically dials one customer per available agent.
Preview Dialing is typically used in contact centers where agents need to familiarize themselves with the context of the customer relationship or the last contact just before dialing.
TCPA Manual Touch Mode
TCPA Manual Touch Mode enhances preview dialing by removing automatic dialing without agent involvement.
Certified Caller (STIR/SHAKEN)
Certified Caller digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.
Emergency Call Services (E911)
E911 supports direct dialing of 911 in support of Kari's Law and the Ray Baum’s Act, validating the location of the caller and passing the required information to ensure the call is routed to a public safety answering point (PSAP).
Campaign and List Management
Five9 Campaign and List Management capabilities offer robust features that track your sales process and produce greater efficiencies.
With Five9, we have literally been doubling our year-over-year growth.
Automated Dialer Technologies
- Predictive Dialer
- Power Dialer
- Progressive Dialer
- Preview Dialer
- Local Caller ID
- Quality monitoring
- Real-time and historical reporting
- Performance management
Compliant Dialer Technologies
- TCPA Manual Touch
- Real-Time DNC list management
- Time zone rules dialing
- Certified Caller (STIR/SHAKEN)
- Agent scripting
- Disposition timers and redials
- Answering machine detection
- Automatic voicemail
- Vertical dialing mode
- List penetration dialing mode
- Web callback
- CRM/CTI screen pop
Resources To Help You Get Started
Five9 Outbound Contact Center
Improve decision-making with a single view of operational performance in real time across multiple systems.
Five9 Certified Caller (STIR/SHAKEN)
With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Connect to customers and solve their problems the first time.
Empower your agents so they can focus on delivering a more human experience.
Manage your agents with empathy while delivering impact to the business.