Outbound Call and CX Center Software

Communicating with customers proactively is a hallmark of a great customer experience. Yet many organizations attempt it with systems that are disconnected, which forces agents to log off the inbound work and log in to do outbound work. Five9 offers inbound, outbound, and blended contact center offerings that make it natural and easy to communicate with customers reactively or proactively.

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Powerful Solutions That Meet Your Business’ Needs

Five9 offers the outbound capabilities your business needs to stay in touch with customers and communicate with prospects. From TCPA compliant systems to predictive dialers, Five9 will help you choose and implement the right capabilities for your business.

Five9 outbound works seamlessly with our inbound Digital Engagement channels. The blended capabilities allow agents to move between inbound and outbound calling based on inbound traffic flow with no disruption. The result is a more efficient, proactive workforce – and a better customer experience.

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Improve Sales Performance and Empower Your Agents

Predictive Dialer

The Five9 Predictive Dialer automates outbound dialing and increases the amount of time your agents spend talking to real prospects and customers, instead of dialing numbers.

Power Dialer

If you have a small number of sales executives and a large number of prospects you need to contact quickly, the Five9 Power Dialer is perfect for your business.

Progressive Dialer

Contact centers that prefer to avoid dropped outbound calls typically use progressive dialing, which automatically dials one customer per available agent.

Preview Dialing

Preview Dialing is typically used in contact centers where agents need to familiarize themselves with the context of the customer relationship or the last contact just before dialing.

TCPA Manual Touch Mode

TCPA Manual Touch Mode enhances preview dialing by removing automatic dialing without agent involvement.

Certified Caller (STIR/SHAKEN)

Certified Caller digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.

Emergency Call Services (E911)

E911 supports direct dialing of 911 in support of Kari's Law and the Ray Baum’s Act, validating the location of the caller and passing the required information to ensure the call is routed to a public safety answering point (PSAP).

Campaign and List Management

Five9 Campaign and List Management capabilities offer robust features that track your sales process and produce greater efficiencies.

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With Five9, we have literally been doubling our year-over-year growth.

Teddy Liaw

CEO, NexRep

Salesforce
ServiceNow
Microsoft
Oracle
Zendesk

Predictive Dialer
Power Dialer
Progressive Dialer
Preview Dialer

Local Caller ID
Quality monitoring
Real-time and historical reporting
Performance management
Dashboards
Gamification

TCPA Manual Touch
Real-Time DNC list management
Time zone rules dialing
Certified Caller (STIR/SHAKEN)

Agent scripting
Disposition timers and redials
Answering machine detection
Automatic voicemail
Vertical dialing mode
List penetration dialing mode

Web callback
CRM/CTI screen pop

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We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Outbound Contact Center

Improve decision-making with a single view of operational performance in real time across multiple systems.

Brief

Five9 Certified Caller (STIR/SHAKEN)

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.

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