How Are You Going to Align Customer Experience With Your Business Strategy in 2017?

Customer experience has become the benchmark for business, have you thought about how you will align it with your business strategy?

I'll be in New York at Salesforce World Tour on May 2 to discuss the latest trends Five9's vision for the customer journey with Salesforce.

We will be hosting an exclusive executive breakfast to discuss rapidly increasing customer expectations and why businesses must shift focus to customer experience.

At this discussion you'll hear from Salesforce Service Cloud and Five9 customer, Stanley Black & Decker about their previous productivity challenges, future needs, and how the integration of Service Cloud has improved their customer and employee experiences.

Join us for this executive breakfast and discussion:

Where: Scarpetta, 355 West 14th St. New York, NY 10014

When: Tuesday, May 2, 2017, 7:30am-9:30am

Agenda: 7:30am - Registration & Networking

8:00am - Breakfast Buffet

8:15am - Welcome Remarks

8:20am - Customer Panel Discussion

8:50am - Future of Customer Service with AI

9:05am - Networking

9:30am - Event Concludes

I look forward to seeing you at Salesforce World Tour in New York!

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