What Is the Telephone Consumer Protection Act (TCPA)?
The FTC & FCC have instituted specific telemarketing and consumer privacy regulations, in particular the Telephone Consumer Protection Act (TCPA). The latest regulations make specific restrictions on automated dialing and mobile phone numbers. In response to the July 10th, 2015 FCC ruling, Five9 has worked with its outside legal counsel and a third-party TCPA compliance vendor to ensure that the Five9 Manual Touch Mode solution continues to comply with the latest TCPA regulations (download brief).
Five9 can help you avoid costly litigation by giving you the tools to stay compliant and still focus on driving business results. Specifically designed for TCPA, the Five9 TCPA Manual-Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. The TCPA Manual-Touch Mode requires the agent to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.