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Helping Businesses Succeed

Hear how companies like Deckers, United Way, and Brandman University are succeeding with Five9.

Salesforce Customers

CTI Integration

Five9’s integration with Salesforce is amazing. It’s really enabled our business to move fast and be agile.

Geoff Howard
Executive Vice President of Technology, National Funding


See how Five9 together with Salesforce, is powering better business outcomes through a comprehensive yet simplified agent experience for universities, lending institutions, and online schools.

Siemens

Automation Technology

Based on our extensive analysis, we found Five9 to be the best value.

Chittaranjan Desai
Director of Central Applications and Support, Siemens


Learn how Siemens moved from an on-premise solution to Five9 to save cost, increase flexibility, and more effectively support over 60,000 employees.

firstSTREET

Aging in the Home Remodelers

When we installed Five9 it was clear night and day; productivity went through the roof

Larry Rathbone
Vice President, Operations


Learn how Five9 can help you increase your call centers productivity. Five9 made a material impact on firstSTREET, turning their website into a sales machine that was so effective they had to slow down agents’ response rates to web inquiries.

Phone.com

Business Telecommunications

Five9 really takes you beyond just looking at Facebook and Twitter, it gets into forum posts and blogs… The sentiment analysis and the spam detection that's built into the platform works really well.


Phone.com has been able to improve key KPIs such as after call work using Five9’s enhanced reporting features. Learn how the company has been able to use Five9 Multichannel Contact Center Applications to identify actionable messages and capture net new business on various social networks.

American Support

Contact Center Outsourcer

Five9 innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.

Matt Zemon
President & CEO, American Support


American Support initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. Learn how moving to a single, blended cloud solution from Five9 saved the company time and money while improving agent productivity, post-call processes, and capacity for future innovation.

Gateway One

Lending & Finance

With Five9, it has definitely given us more flexibility in terms of reporting metrics for our agents.

Ivan Estrada
Assistant Manager of Customer Service


Learn how Gateway One used Five9's robust reporting and supervisor capabilities to improve agent efficiency and measure overall contact center performance.

Open English

Online Language Learning

Website leads are processed through Salesforce and then pushed out to Five9. Within seconds—literally—our sales team is calling them back.

Lee Hasson
Director of Business Intelligence, Open English


Hear how this online language eLearning school uses Five9 and Salesforce to maximize contact center efficiency and instantly capture, import, and follow up on website leads.

Olympus

Manufacturing

Five9 helps us achieve on of our main contact center goals: answering all calls with a live agent within ten seconds.

Katie Fosher
Call Center Supervisor, Olympus


Hear how Five9 has benefitted Olympus' contact center, from a seamless NetSuite integration to advanced reporting and workforce management tools.

Citrix

Virtualization Technology Partner

Citrix is a big proponent of the cloud. It enables us to focus on what we are supposed to be focused on. Why not let an organization like Five9—that specializes in call centers, telephony, IVRs—own that piece?

Marc Flaum
Senior Architect, Citrix


Hear why Citrix moved from a premise-based solution to cloud contact center technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.

NetSuite

Business Management Software

No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.

Bernie Fraser
NetSuite


Cloud computing leader NetSuite tried multiple contact center providers before finding the call quality and integration capabilities it needed with Five9. Now the company has a highly efficient, enterprise-level platform that is built for growth—and a partner it can trust.

 

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Greenwood Hall

Education Marketing Outsourcer

The stability, security, and flexibility of the cloud are such an advantage compared to having to design, implement, and maintain an on-premise solution.

Daniel Cartmell
IT Director, Greenwood Hall


Greenwood Hall was trusted by some of the largest colleges and fundraising agencies, but its contact centers were constrained by expensive and limited call technology. With Five9, it found flexibility, transparency, and real-time results in the cloud.

 

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Invenio Solutions

B2B Sales Solution Provider

We wanted to be able to break through geographical boundaries and add offices wherever they would benefit our clients. Five9 and the cloud gave us that functionality.

Wasif Khan
CIO, Invenio Solutions


Fast-growing sales outsourcer Invenio Solutions had mastered the “scientific” approach to sales, but was struggling with three outdated call platforms. Five9 gave Invenio the scalable, multichannel solution it needed, and today the company’s flying even higher.

 

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Senior Health Solutions

Insurance Broker

With Five9, we can do with 10 people that others do with 25. It does everything we ever wanted to do, and it's very simple to use.

Brian Ernst
Senior Health Solutions


Senior Health Solutions had big goals for selling insurance, but they needed the right platform to get started. With Five9, they found a flexible, compliant system that helped the company rise to the top of the market in just three years.

 

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Englishtown

Online Language Learning

We are now able to reach most leads within two days. In the past, it took us a week or more.

Hiram Zamora
Englishtown Mexico


Englishtown’s Mexico contact center had grown staff at triple digit rates, but was stuck with an old, featureless call center system and poor productivity. In just one month, Five9 gave Englishtown the tools to accelerate outbound speed by over 40 percent.

 

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NexRep

Call Center Management

A reliable platform is something our clients think about, and being able to associate with a world-renowned solution like Five9 helps us.

Teddy Liaw
CEO, NexRep


The Five9 Virtual Contact Center helps NexRep execute its unique at-home agent business model and grow its business year after year.

 

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Innovative Vision

Global Marketing Firm

Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.

Sajan Choksi
Innovative Vision


Innovative Vision—one of Canada’s biggest business success stories—struggled with a premise-based phone system that became increasingly expensive and out-of-date. The Five9 cloud contact center platform gave the marketing firm optimized integrations, better intelligence, and a bright future.

 

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OnBrand24

Contact Center Outsourcer

Five9 gave us the ability to recruit more customers and has played an integral role in our growth.

Mark Fichera
Owner and CEO, OnBrand24


OnBrand24 gets advanced contact center capabilities by moving to the cloud, resulting in competitive advantage in the marketplace—and more business.

 

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NJ 2-1-1

Real-Time State & Local Service Referral

With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didn’t flicker once. It was very impressive.

Laura Zink Marx
Executive Director, NJ 2-1-1


When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.

 

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Sentinel

Business Acquisition

Our contact center expenses were cut by 60-70%. We’ve been in business for six years, and we didn’t see legitimate profit until we switched to Five9.

Jason Myers
Sentinel


Sentinel Customer Acquisition struggled with a premise-based dialer that was expensive and out-of-date. With Five9, Sentinel found that the ease-of-use and scalability of the cloud enabled it to maximize contact center efficiency and increase profits.

 

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RJR Technology

Software Development for Home Remodelers

We believe Five9 is the best solution out there. It increases conversion rates, so it pays for itself many times over.

Bob Rubertone
RJR Technology


RJR Technology needed a cloud-based automated dialer to go hand-in-hand with its home remodeling business software. In Five9, it found the features its clients needed and more—including lead response times so fast, they got a standing ovation.

 

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USCB America

Accounts Receivable Specialist

At a moment’s notice, we can design and deploy new campaigns and report results immediately.

Pedro Guijarro
IT Manager, USCB America


An outsourced collections provider to the healthcare industry adds campaigns and agents with ease and delivers positive cash flow for clients.

 

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Straight Forward

Outsourced Call Center Provider

When we compared the different options, it really came down to the support network provided by Five9. The support team at Five9 was pretty exceptional. We didn’t get that feeling from the other companies we looked at.

Rod Schwegel
Co-founder and President, Straight Forward


Start-up Straight Forward uses a cloud contact center solution to gain customer insight and agility—and to compete with established BPOs.

 

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