Contact-modal-phone-icon
1-800-553-8159
Contact-modal-map-icon
4000 Executive Parkway, Suite 400 San Ramon, CA 94583

News Release

Five9 Reports Third Quarter 2014 Results

Revenue Increased 23% Year-Over-Year


SAN RAMON, CALIF. - November 6, 2014 - Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software, today reported results for the third quarter ended September 30, 2014.

“We are pleased to report strong third quarter results.  Revenue, gross margins and bottom line performance were better than expected.  Our revenue growth was fueled by continued strong demand for our cloud-based software solution.  Bookings momentum remained strong as we added new clients and expanded client engagements, resulting in record quarterly bookings.   We continue to see more companies move away from premise-based solutions and shift their contact center technology to the cloud.  These organizations are embracing Five9’s cloud solution to help make their contact centers more efficient and improve their customers’ experience.  We believe Five9 is well positioned to capture a large portion of this market opportunity.”

- Mike Burkland, President and CEO, Five9

Third Quarter 2014 Financial Results

  • Total revenue for the third quarter of 2014 increased 23% to $25.9 million compared to $21.1 million for the third quarter of 2013.
  • Annual dollar-based retention rate for the period ended September 30, 2014 was 97%.
  • GAAP gross margin was 47.8% in the third quarter of 2014 compared to 41.8% for the same period in 2013.
  • Adjusted gross margin was 53.3% for the third quarter of 2014 compared to 46.4% for the same period in 2013.
  • Adjusted EBITDA for the third quarter of 2014 was a loss of $(5.0) million, compared to a loss of $(5.3) million for the third quarter of 2013.
  • GAAP net loss for the third quarter of 2014 was $(11.4) million, or $(0.24) per share, compared to a GAAP net loss of $(7.7) million, or $(2.05) per share, for the third quarter of 2013.  Included in third quarter 2014 G&A was a $2.0 million charge due to a settlement with the FCC Enforcement Bureau to conclude an FCC investigation into 2008 to 2012 Universal Service Fund contribution and international carrier authorization compliance issues.
  • Non-GAAP net loss for the third quarter of 2014 was $(7.3) million, or $(0.15) per share, compared to a non-GAAP net loss of $(6.7) million, or $(1.76) per share, for the third quarter of 2013.

A reconciliation of the non-GAAP financial measures to their related GAAP financial measures is set forth below.

Recent Business Highlights

•Introduced the Five9 Fall Release 2014 of our cloud contact center software, this included:

◦ Enhanced multichannel integration with Oracle RightNow CX Cloud Service

◦ Updated and streamlined integration to Zendesk

◦ Telephone Consumer Protection Act (TCPA) solution - TCPA Manual Touch Mode - to support contact centers’ compliance efforts, enabling them to dial with confidence

• Additional highlights included:

◦ Sustained momentum in adding new clients, with key enterprise wins

◦ Joined the Cloud Security Alliance to promote best practices for providing security assurance within cloud computing

◦ Won 2014 CRM Excellence Award from CUSTOMER magazine for a second consecutive year

Business Outlook

• For the fourth quarter of 2014, Five9 expects to report:

◦ Revenue in the range of $26.2 to $27.2 million

◦ GAAP net loss in the range of $(10.6) to $(11.6) million

◦ Non-GAAP net loss in the range of $(8.6) to $(9.6) million

• For the full year 2014, Five9 expects to report:

◦ Revenue in the range of $101.0 to $102.0 million, up from the guidance range of $99.0 to $101.0 million that was previously provided on August 4, 2014

◦ GAAP net loss of $(39.0) to $(40.0) million, up from the guidance range of $(38.9) to $(40.5) million that was previously provided on August 4, 2014

◦ Non-GAAP net loss in the range of $(34.2) to $(35.2) million, improved from the guidance range of  $(36.2) to $(37.8) million that was previously provided on August 4, 2014

Conference Call Details

Five9 will discuss its third quarter 2014 results today, November 6, 2014, via teleconference at 4:30 p.m. Eastern Time.  To access the call (ID 1068738), please dial: 888-504-7966 or 719-457-2692.  An audio replay of the call will be available through November 20, 2014 by dialing 888-203-1112 or 719-457-0820 and entering access code 1068738.  A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K, and will be posted to our web site, prior to the conference call.

A webcast of the call will be available on the Investor Relations section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures.  Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies.  Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the company, exclusive of unusual events, as well as factors that do not directly affect what we consider to be our core operating performance.  The company’s management uses these measures to (i) illustrate underlying trends in the company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the company’s business and evaluating its performance.  In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented for supplemental informational purposes only for understanding the company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures to the most directly comparable GAAP measure attached to this release.

Forward Looking Statements

This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer and statements set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock;  (ii) we may be unable to attract new clients or sell additional services and functionality to our existing clients;  (iii) our recent rapid growth may not be indicative of our future growth and we may fail to manage our growth effectively;  (iv) the markets in which we participate are highly competitive and we may be unable to compete effectively;  (v) we may be unable to manage our technical operations infrastructure, which could cause our existing clients to experience service outages, cause our new clients to experience delays in the deployment of our solution and subject us to, among other things, claims for credits or damages;  (vi) a decline in our dollar-based retention rate could cause our revenues and gross margins to decrease and our net loss to increase and we may be required to spend more money to grow our client base to maintain our revenues; (vii) sales of our solutions to larger organizations may require longer sales and implementation cycles and we may be unable to offer the configuration and integration services or customized features and functions required by larger organizations, which could delay or prevent sales of our solution to them;  (viii) downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern;  (ix) third-party telecommunications and internet service providers on which we rely may fail to provide our clients and their customers with reliable telecommunication services and connectivity to our cloud contact center software;  (x) we may be unable to achieve or sustain profitability; (xi) we may be unable to secure additional financing on favorable terms, or at all, to meet our future capital needs; and (xii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent quarterly report on Form 10-Q. Such forward looking statements speak only as of the date hereof and readers should not unduly rely on such statements.  We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit www.five9.com.

Investor Relations Contact:

Barry Zwarenstein

Chief Financial Officer

Five9, Inc.

925-201-2000 ext. 5959

IR@five9.com

Lisa Laukkanen

The Blueshirt Group for Five9, Inc.

415-217-4967

Lisa@blueshirtgroup.com

# # #