Five9 has acquired SoCoCare, a social engagement and mobile customer care solution provider. SoCoCare has both a portfolio of customer care applications and rich foundational technologies for powering the next generation cloud contact center.
The combination of Five9 and SoCoCare brings the rapidly growing social and mobile channel to the contact center, enabling organizations to treat requests for customer service or support from social and mobile similarly to incoming phone calls.
Joining Five9 from SoCoCare is an executive leadership team with over 200 years of combined experience in contact center technology.
A best-in-class social engagement solution for customer care, SoCoCare combines rich social feeds (from blogs, articles and social network posts) with the ability to reply and direct-message authors all on one, unified platform.
Adds real-time customer service technology to existing mobile applications. The mobile customer care solution includes intelligent routing, mobile messaging and chat, sentiment feedback and voice of the customer (VOC) features.