By Walt Rossi, VP Business Development
What do you get when you pair a comprehensive portfolio of customer engagement optimization solutions with virtual contact center, all powered in the cloud?
Did you guess right? It's the partnership between Verint Systems and Five9.
Verint recently announced the new partnership where Five9 will resell the complete Verint Enterprise Workforce Optimization (WFO) suite, a fully integrated solution available from the cloud and offered to organizations of all sizes. I'm looking forward to see how this unfolds. Verint and Five9 are two leaders according to Gartner, both in the leaders quadrant for their expertise. Can two leaders work together? I'd say yes. Both companies bring a unique set of capabilities to the table, both have a shared goal, and both are motivated by the other's success.
This partnership provides:
Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A. in economics from Boston College and serves on the Executive Committee of the Boston College Technology & Entrepreneurship Council.
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