Integrations & Partnerships

Your AI, Your Choice: Five9 Fusion for Salesforce

The contact center AI landscape is evolving fast and so are the expectations of the enterprises navigating it. As AI becomes central to how service organizations operate, one question keeps coming up: who decides which AI powers your agents? For too long, the answer has been dictated by the platforms themselves. Organizations running Five9 with Salesforce deserve better.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Upgrade with Confidence: Five9 Is Certified for the ServiceNow Australia Release

Delivering exceptional customer experiences (CX) isn’t just about having the right tools; it’s about ensuring those tools work together seamlessly. Agents need a unified, intelligent workspace that empowers them to resolve issues quickly, efficiently and empathetically. That’s why Five9 and ServiceNow have built this partnership around a shared commitment of removing operational friction and bridging the gap between your contact center and your core system of record.

Julian Tiongson Manager, Product Marketing

A patient meeting with a doctor on a blue background with iconography.

What Your Patient Access Center's Scheduling Workflow Is Actually Costing You

A patient needs to see a cardiologist. Her physician sent the referral two weeks ago. She’s called the patient access center three times. Each time, she’s waited more than four minutes on hold. Each time, she’s repeated the same information she gave on the call before.

She still hasn't booked the appointment.

Paresh Joshi Senior Product Management Director

Paresh is a visionary product leader with 20+ years of experience building and scaling enterprise-grade technology products. He loves working closely with customers and cross-functional teams. He has built multiple products ground up driving million dollar revenue streams. At Five9 he owns a multi-product portfolio including industry vertical and platform product strategy driving Al-infused customer journeys.

Group of people in a bright office, engaged in a joyful conversation and collaboration.

Celebrating Five9 Day: A Moment of Gratitude for Our Partners

Five9 Day is our annual thank-you to the partners who make every customer win, every innovation and every milestone possible.

Kim Hill SVP, Global Sales Organization

With more than 25 years of experience leading global UC&C practices, Kim Hill drives revenue growth and sales excellence as SVP of the Global Sales Organization at Five9 — uniting direct and partner-led teams to deliver measurable outcomes for customers worldwide.