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Integrations & Partnerships

Five9 and Microsoft Ignite event logo with dates November 17-20, 2026.

Five9 and Microsoft: Smarter CX at Ignite 2026

Contact center agents lose valuable time toggling between CRM, telephony and digital tools while a customer is on the line. The result is longer handle times, overwhelmed agents and frustrated customers. For organizations that run on Microsoft, the fix belongs inside the tools your teams already use: Dynamics 365 for sales and service, and Teams for collaboration between the front and back office.

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Cassie Lee Product Marketing Specialist
Graphs and notifications against a blue background, conveying banking integrations with NovelVox financial themes.

The Toggle Tax: Reduce Average Handle Time in Banking

The toggle tax is the time and cost agents lose switching between systems on every call. In banking, associates lose about 58 seconds each time they move between Five9 and the core, roughly 2.4 hours per associate per shift. It is one of the most overlooked ways to reduce average handle time. A member calls about a loan payment. Your associate verifies their identity, opens the core to pull up the account, jumps to another screen to check the loan status, then circles back to log a note. And the member? They wait through every single switch. 

Jess Shea of Five9 with long hair in a brown blazer and floral shirt against a dark background.
Jess Shea Senior Partner Sales Manager

Jess Shea is a Senior Partner Sales Manager at Five9, where she leads the ISV partner ecosystem. She onboards and enables Accredited ISV Partners and manages several Select Resell ISV partners. With nearly ten years at Five9 in Partner Marketing and ISV sales, Jess helps partners navigate the Partner Program, align with sellers and bring joint solutions to market.

Five9 and Oracle NetSuite logos on a gradient blue background.

Is Five9 NetSuite Next Ready? United CX in Every View

Is Five9 ready for NetSuite Next? See what stays the same for agents and how to plan your move with the Five9 Adapter for Oracle NetSuite.
Paris Obrero
Paris Obrero Sr. Product Marketing Manager
Salesforce and Five9 logos on a white background.

Inside Five9: Voice, AI Agents & Agent Assist Ahead of Dreamforce 2026

See how Five9 Voice AI Agents and Five9 AI Agent Assist deliver smarter, more human customer experiences ahead of Dreamforce 2026. See it live at our booth.
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Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Salesforce and Five9 logo lockup

Five9 Fusion for Salesforce: Smarter CX Ahead of Dreamforce 2026

Explore Five9 Fusion for Salesforce, built on a 15-year partnership that unifies AI voice and CRM data, see it live at our Dreamforce 2026 booth.
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Epic Gold Stars Program

Five9 Fusion for Epic: Fast Track to Gold Stars

See how Five9 Fusion for Epic connects your contact center to Epic Cheers, turning every call into a Gold Stars utilization event.
Paresh Joshi
Paresh Joshi Senior Product Management Director

Paresh is a visionary product leader with 20+ years of experience building and scaling enterprise-grade technology products. He loves working closely with customers and cross-functional teams. He has built multiple products ground up driving million dollar revenue streams. At Five9 he owns a multi-product portfolio including industry vertical and platform product strategy driving Al-infused customer journeys.

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Five9 Epic Integration: Faster, Connected Healthcare CX

See how Five9 Epic integration connects contact centers to patient records in Epic, reducing handle time and improving the patient experience.
Roni Jamesmeyer
Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Five9 Adaptor for Zendesk

Ending Status Chaos: Achieving True Unity with Five9 & Zendesk

In the pursuit of a perfect customer experience, we often focus on big, flashy innovations. But what if the single greatest source of friction in your contact center isn't a missing feature, but your core systems working in silos instead of in sync? 

Paris Obrero
Paris Obrero Sr. Product Marketing Manager
Five9 Fusion for Salesforce

Five9 AI Agent Assist: Use Cases Within Fusion for Salesforce

In our last post, we shared Five9 Fusion for Salesforce and the choice it gives joint customers to deploy Five9 AI Agent Assist or activate Einstein for Service via Five9 TranscriptStream.

Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Five9 Fusion for Salesforce

Your AI, Your Choice: Five9 Fusion for Salesforce

The contact center AI landscape is evolving fast and so are the expectations of the enterprises navigating it. As AI becomes central to how service organizations operate, one question keeps coming up: who decides which AI powers your agents? For too long, the answer has been dictated by the platforms themselves. Organizations running Five9 with Salesforce deserve better.

Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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