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Two people sit in modern chairs, engaged in conversation, with a colorful backdrop of autumn trees.

CX in 2026: Looking Back on 2025 and Envisioning What’s Next

As the new year rolls around, many look upon it with curiosity. What will a new year bring? What innovations and advancements will we see? Of course, few could have predicted that, just a few years ago, generative AI would take the world by storm and bring us to where we are today.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Smiling woman with headphones working on a laptop in a bright, modern office.

Boost Call Quality with Five9’s Support for Microsoft Multimedia Redirection

Better voice. Wherever you work.

Now available: Five9 MMR Support across Microsoft Azure Virtual Desktop and Windows 365.

Customers don’t care if your agents are working from a corporate office, a living room, or a virtual desktop. They just want to feel heard—and they expect every conversation to be clear, responsive, and human.

Taegh Sokhey Senior Product Manager

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Cloud Migration

CX in 2026: Looking Back on 2025 and Envisioning What’s Next

Boost Call Quality with Five9’s Support for Microsoft Multimedia Redirection

Better voice. Wherever you work.

Call 1-800-553-8159 to learn more about Five9